Support

Our Enterprise support team is comprised of highly technical support engineers – all of whom have experience from sysadmin to software development roles – so you’ll be working with someone who can engage in technical matters from the start.

Included

Dedicated support for GitHub Enterprise is offered at no extra cost, 24 hours a day, 5 days a week.

Global

Our support team spans the globe, so we've always got you covered, regardless of your time zone.

Fast

We pride ourselves on responding to initial emergency requests within 30 minutes, and frequently in less than 10 minutes.

Need help?

Note: If you're having an emergency, select "My production server is down! Help!" or use the word "Urgent" in your email to have your request automatically escalated both during and outside normal business hours.

Resources

Knowledge base

Documentation and resources for immediate guidance on common GitHub Enterprise questions, including setup, configuration, and maintenance.

Guides

Tutorials, tips, and workflows to help you and your team learn about GitHub.

Classes

Monthly free, online classes about GitHub, Git, and the union of these two technologies.

Office Hours

Free events following our online classes that allow you and your team to get answers directly from Git Experts.


Sales and account management

For pricing, licensing, renewals, quotes, payments, and other related questions, contact our account management team directly at sales@github.com.